The financial sector is about far more than number crunching and anonymous financial transactions. What shapes the long-term success of banks today is their interaction with the customer. Bank customers expect simple, fast and transparent transactions, but inter- nal processes need to be optimally integrated and coordinated for this to occur. PostFinance recognized the challenge and now relies on Celonis Process Mining to analyze and optimize its business processes. TOWARD BETTER CUSTOMER SATISFACTION With 2.7 million private customers and 300,000 business customers, PostFi- nance, a subsidiary of Swiss Post, is one of the five largest financial institutions in Switzerland. More than 50% of pay- ments in Switzerland are processed via PostFinance, making it the largest pay

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