www.lexipol.com 844-312-9500 THE CHALLENGE When John Caufield joined the Fort Myers Fire Department (FMFD) as chief in 2017, he did what any new chief would do: He began reviewing the department’s policies and procedures. “We had a 4- to 5-inch-thick binder full of stuff—some was policy, some was procedure,” Chief Caufield says. “There was no clear delineation between the two. We might have an eight- page document on high-rise procedures right next to a policy on command function. It cried out for organization.” The issue was more than just cosmetic, however. “It was not a useful document in terms of quick access,” Chief Caufield says. “It was also not consistent, and the policies had not been updated regularly. We needed some reexamination to make sure our policies refl

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