Plains Midstream Canada transforms Information Services and improves customer satisfaction with assyst Plains Midstream in numbers As an industry leading transportation and midstream provider, PMC specializes in transportation, storage, processing and marketing solutions for crude oil, natural gas and natural gas liquids (NGLs). PMC is headquartered in Calgary, Alberta, with employees in Canada and the United States. The Canadian facilities are located in four provinces, while PMC conducts business in eight provinces. The U.S. facilities are located in 14 states, while conducting business in 45 states. The Challenge In late 2012, Plains Midstream Canada’s Information Services (IS) set two specific goals: to effectively and efficiently deliver IT support to the company’s end users

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