Case study The Forestry Commission is recognised and respected as an international leader in sustainable forestry, with a mission to protect and expand forests and woodlands and increase their value to society and the environment. It employs almost 3,000 people, including 15 IT support staff, spread across 100+ sites. Sites can constitute of 1 to 200 people and many are very remote. History / Use of assyst The Forestry Commission has used assyst, Axios Systems’ ITSM solution, since 1997 and was one of Axios’s first customers. Prior to this, IT Service Management was purely spreadsheet based within the organization. The Forestry Commission is using assyst for Incident Management, Change Management, CMDB, Service Catalog and was one of the first to roll out the assystNET self-service

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