Managed services provider reduces support tickets, simplifies Citrix/EMR printing, and adds unique value to its offerings with PrinterLogic and PrinterLogic SaaS (formerly PrinterCloud). Chattanooga, Tennessee-based Pioneer Technology is a fast-growing company with roots in the healthcare industry. Pioneer Technology operates today as an end-to-end managed services provider (MSP) for several organizations in the healthcare, banking and retail industries. As an MSP, Pioneer Technology shares the IT challenges its cust- omers face. One of the earliest of these was with its first client, a long- term post-acute care (LTPAC) provider that oversees approximately 40 nursing homes across the United States. "They were a Citrix shop, and printing was a big headache," explains Cris Beagle,

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