Overview PinnacleQM is a specialist providing full life cycle delivery management solutions, inde- pendent QA & Testing services, along with Cloud-enabled tools and environment man- agement services. PinnacleQM is an Australia- based company, servicing the APAC market with a proven track record in delivering com- plex international programs and services. PinnacleQM was working with an Australian state government-owned corporation respon- sible for building, maintaining, and operating the electricity network for over 900,000 resi- dential customers and 94,000 businesses. Challenge Regulatory changes to the wholesale electricity market meant the utilities customer had to up- grade to the latest version of its Oracle Utilities Customer Care and Billing (Oracle CC&B) appli- cation. The

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