Who is Petroleum Development Oman? Petroleum Development Oman (PDO) is the leading exploration and production company in the Sultanate of Oman. The company de- livers the majority of the country’s crude oil production and natural gas supply. PDO oper- ates in a concession area of about 90,000 km 2 (one third of Oman’s geographical area), has around 209 producing oil fields, 55 producing gas fields, more than 8,000 active wells, a di - verse workforce of more than 8,500 employ- ees, comprised of 70 different nationalities, and more than 70,000 contractors. Requirement to Enhance Service Delivery Management Around 2007, PDO committed to Micro Focus Service Manager for a process-driven service management strategy. This provided an im- proved service portal for all 12,000 end use

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