Overview PinnacleQM is a specialist providing full life cycle delivery management solutions, indepen- dent QA & Testing services, along with Cloud- enabled tools and environment management services. PinnacleQM is an Australia-based company, servicing the APAC market with a proven track record in delivering complex in- ternational programs and services. PinnacleQM was working with an Australian state government-owned corporation respon- sible for building, maintaining, and operating the electricity network for over 900,000 residential customers and 94,000 businesses. Challenge Regulatory changes to the wholesale electric- ity market meant the utilities customer had to upgrade to the latest version of its Oracle Utilities Customer Care and Billing (Oracle CC&B) application. The up

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