Pinehurst Modernizes Guest Check-in Experiences and Staff Effectiveness A WORKFLOW MANAGEMENT SOLUTION FROM AGILYSYS TRANSFORMS RESORT HOUSEKEEPING EFFICIENCY Executive Summary Ed Nickelson serves as the Director of Information Technology at the more- than-century-old Pinehurst Resort and Country Club. Pinehurst is where the American golf story began in 1895, and where it continues to flourish today. It’s this same rich history that draws both new and loyal guests from around the world. The team at Pinehurst set an aggressive goal and today the resort is improving the guest check-in experience and staff productivity using rGuest ® Service for mobile workflow management. Challenges High occupancy rates and guest expectations were quickly outpacing the process Pinehurst used to pre

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