C ASE STU DY Hardin Memorial Health Accelerates Care, Improves Clinical Workflows and Boosts Patient Satisfaction Hands-free communication solution helps decrease 'left with-out being seen' rate by 69.5%; improves HCAHPS scores 44.7% Victims of a multiple-car accident arrived in the new emergency department (ED) at Hardin Memorial Health (HMH) in Elizabethtown, Kentucky. They were rushed into several different rooms where teams of clinicians provided critical care. While providing hands-on care to a trauma patient in one room, a physician was asked to help treat a second critical patient in a room down the hall – at the same time. Around his neck he wore a Vocera® Badge, a device with which he could communicate hands-free. Speaking into the Badge, the doctor provided clinical guidance to t

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