Access to medication is one of the most critical aspects of assuring patient recovery and ongoing health. For many, however, affording needed medications can be challenging. That’s where TrialCard comes in. In collaboration with pharmaceutical manufacturers, this technology- driven company provides services and solutions that enable patients to connect with the care and medications they need at greatly reduced cost, and in some cases, at no cost. At the heart of the business is a network of call centers, which rely on continuous access to TrialCard’s Cisco VoIP call management system running out of two geographically separated data centers. Agents must be logged in and at-the-ready to take calls at any moment. As Ryan Van Dynhoven, TrialCard’s director of infrastructure, says

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