CLIENT CASE STUDY: PET PRODUCT COMPANY Our pet care client drives operational efficiency and enhances customer satisfaction through EMS’ live phone, email, and online chat support solution powered by EMS. THE CHALLENGE A leading company within the pet health and product space that manufacturers and distributes over 1,200 different products globally that can be found in all retailers, pet care facilities, and online worldwide. With millions of customers, sales for the company exceed billions of dollars annually. The company identified the need to better support each individual product through email, live chat, and traditional phone support across the various channels that customers are purchasing. The company needed a partner that could easily scale when a

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