Personal auto insurer leverages Guidewire ClaimCenter and InsurPay to extend its nationwide offering to benefit customers
Personal auto insurer leverages Guidewire ClaimCenter and InsurPay to extend its nationwide offering to benefit customers
4 PagesThe General Improves the Claims Payment Experience Personal auto insurer leverages Guidewire ClaimCenter and InsurPay to extend its nationwide offering to benefit customers CASE STUDYCustomer and user experience is the new battleground for growth in the insurance market. The General ® , an insurer based in Nashville, Tennessee, offers online direct-to-consumer auto insurance and wanted to improve the claims experience for its nationwide personal auto insurance offering—and at the same time reduce costs. Claims and claims payments are high impact areas for customer experience because car accidents, injuries, and vehicle damage are often highly stressful for policyholders. There is a correlation between positive claims experience and customer retention. On the other hand,
