Critical Issue As a major provider of finance and banking services, PermataBank must ensure the highest levels of customer service through a variety of delivery channels including ATMs, internet banking, mobile banking and teller services. Any interruption would mean serious damage to the bank’s reputation. Perma- taBank required an industry-proven high availability solution to protect the real-time delivery of banking information to its employees and customers at anytime of the day or night. Results • Removed the threat of unplanned downtime. • Eliminated planned downtime for system maintenance and upgrades. • Ensured the 24/7 delivery of real-time information to customers. • Provided a proven mirror serveras a reliable back-up system. • Increased business and retained custome

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