Perfect Match The Anglia Revenues Partnership (ARP) is a group of seven Local Authorities working together to provide a shared service to residents across East Anglia. The ARP’s primary focus is service delivery within the Revenues & Benefits arena and, in common with councils throughout the UK, the partnership is tasked with delivering service excellence whilst driving down costs. Since its creation in 2003 the Partnership has provided both significant improvements in the service delivered to citizens and annual financial savings in excess of £2,000,000 per annum. The ARP recently reviewed its print and postal operation and recognised an opportunity to further improve efficiencies. Critiqom was selected to handle the Partnership’s daily letter volume, totalling some 36,000 l

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