1 Background Penny Arcade, a media’ company catering to gamers, relies on its discussion forums to keep the community engaged and to get instant feedback on its initiatives. As such, the forum is an integral part of the business and has the same uptime and performance requirements as all other customer facing systems. The Need In early 2011, Robert Khoo, President of Penny Arcade, decided that he was spending too much time administering and fixing the software that ran Penny Arcade's immensely popular discussion forum. If the month was good, Robert and his team would be spending about 30 person hours on maintaining the software, and when things went wrong, this could spike upwards of 300 hours. "Our forum sees about 30 million posts per year and sever

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