Case Study
Pennsylvania and Harford CIGNA Has Diversified
Lean Management Thinking Programme Cigna Healthcare Case Study - Greenock, Scotland Lean Team Patricia McConway - Senior Customer Services David Pollock - Customer Services Maureen Fraser - Data Analyst Lynn Patterson - Customer Services Gary Strange - Sales Support Executive Sharon McIntosh - Business Support & Testing Gillian McClure - Marketing Services Manager Why Lean The company has a strong reputation for quality supported through conti