Lean Management Thinking Programme Mactaggart & Mickel Case Study Lean Team Alan Hunter - Building Manager Colin Thain - Site Manager Gordon Mooney - General Foreman David Nicholson - Plumber Linda Smith - Sales Consultant Robert Morton - Painter Craig Ormond - Land Manager Lean Project Mactaggart & Mickel assembled a new team to focus on reviewing the current Customer Excellence procedures. The team objective was to identify ways to

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