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PEMCO extends its strengths into a new and critical channel that enables an effortless customer experience

PEMCO extends its strengths into a new and critical channel that enables an effortless customer experience

West Monroe Partners
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CASE STUDY CUSTOMER EXPERIENCE INSURANCE © 2015 West Monroe Partners | westmonroepartners.com | 800.828.6708 AN UNCOMMON BLEND Translating high-touch experience into new channels The Internet has become vital to the insurance industry, with a growing number of insurance customers using the web each year to research and purchase policies and conduct service transactions. Although known for delivering a high level of customer service via t

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