Pearson's Voice of the Student Program, powered by IFS Customerville, resolves red flags to avert $2.3M in lost revenue by engaging students at critical journey moments. Previously, Pearson's research tools delivered enrolment survey results for Arizona State University and Maryville University but lacked timely reaction capabilities and issue follow-up. IFS Customerville-designed surveys target registered and non-registered students, uncovering barriers like enrollment hurdles. The software helps by providing real-time insights, actionable analytics, and rapid response tools—enabling swift interventions, improved retention, and revenue protection through data-driven student support.

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