Case Study
PCM Slashes Wasted Agent Time
Background PCM is one of the largest direct marketing and communications companies in Poland, specializing in outsourced customer acquisition and retention for high-prole clients throughout the EU, such as DHL Express, Hewlett-Packard, Orange and Reader's Digest. Poland, according to recent surveys, is the fastest growing contact center market in Europe, resulting in part from growing international awareness of Poland as an outsourcing destinatio