c a s e s t u d y © Sytel Limited v1.2 Oct 2012 All rights reserved Background Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York, which runs campaigns for clients all across the United States. Since the early 1990s, CBHV had been using receivables management software developed by Quantrax Corporation. Running smaller campaigns and dia

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