PCA Helps Cisco Optimize Global Testing Operations—Big Gains in Efficiency, Business Capabilities and Customer Satisfaction
PCA Helps Cisco Optimize Global Testing Operations—Big Gains in Efficiency, Business Capabilities and Customer Satisfaction
3 PagesPractical Computer Applications 175 Highland Avenue | Needham, MA 02494 (617) 527-4722 | www.pcapps.com PCA CLIENT BRIEF CISCO BUSINESS NEEDS AND CHALLENGES Ongoing testing of Cisco products is critical to ensure quality — as new products and enhancements to existing products continuously work their way through the R&D pipeline. Cisco’s objective for a testing system was simple: catch and resolve product issues before they reach the customer. Cisco’s product testing and reporting needs were so unique, commercial software was not an option. So the Engineering team developed a custom MS Access system to capture, track and generate product test case data to support a broad range of internal and external (customer) repor
