Case Study
PBS&J Drives Caller Satisfaction With Voxeo Powered 511 Phone Applications
Background In July 2000 the Federal Communications Commission (FCC) established 511 as the nationally designated abbreviated dialing code for real-time travel information. Prior to 511 there were more than 300 different phone numbers providing some level of highway or public transportation-related information nationwide. With nearly 3,900 employees and 80 offices throughout the United States and abroad, PBS&J