supportbench.com CASE STUDY PAYFIRMA PROVIDES FASTER CUSTOMER SUPPORTABOUT PAYFIRMA CURRENT SITUATION A SUPPORT WHISHLIST RESULTS: HAPPY TEAM , HAPPY CUSTOMERS 3 4 6 7 PAYFIRMA PROVIDES FASTER CUSTOMER SUPPORTPayfirma is a payment processing company in the burgeoning finance space and vibrant Vancouver tech community – in the industry colloquially known as Fintech. Payfirma helps people start businesses, grow businesses, and build great companies. With a modest support team of four and a monthly caseload that ranges from 800 to 1,000, Payfirma needed a support solution that would give them the tools to efficiently and quickly support almost 10,000 customers in Canada and the U.S. ABOUT PAYFIRMACURRENT SITUATIONPayfirma provides faster customer support | Case Study 5 The crux of

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