Copyright © 1999, 2004 ISHIR, Inc. All Rights Reserved. | +1 (888) 99-ISHIR | www.ishir.com Case Study: OFGEM Client OFGEM regulates the gas and electricity industry in Great Britain. OFGEM’s aim is to promote and protect the interests of gas and electricity customers. As part of this role, OFGEM licenses and monitors gas and electricity companies and takes action necessary to ensure compliance. OFGEM promotes and regulates competition by setting price controls where the competition is not effective. Challenge OFGEM’s IT department is a part of the operations directorate. They are responsible for supporting and managing IT services of OFGEM as a whole. While there is a purchasing department, IT procurements are done by the IT department. There is a d

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