The Parliamentary and Health Service Ombudsman (PHSO) replaced its end-of-life financial system with Infor SunSystems, supported by Touchstone FMS, to reduce costs and create a powerful platform for future growth. The solution includes Infor SunSystems, Professional Advantage iPOS eProcurement, Infor Query and Analysis (Q&A), and Spindle Professional. Benefits include complete oversight of spending, improved transaction analysis, automation reducing administration, and electronic document delivery cutting paper and postage. The new system was implemented ahead of the financial year-end despite tight deadlines, enabling PHSO to operate more efficiently and gain enhanced financial control.

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