PAPERLESS BUSINESS PROCESSES AND E-FREIGHT IN THE FORWARDING SECTOR HOW INVESTMENTS IN TECHNOLOGY CAN LEAD TO SUPPL Y CHAIN TRANSPARENCY WHITE PAPERINTRODUCTION Many things become fluid under pressure. The world in which sea and airfreight forwarders operate is changing fast. The changes include stricter customer requirements, amended laws and regulations, initiatives being taken by industry organizations and pressure from shippers and large logistics service providers. It is rarely easy to implement the necessary organizational changes, but forwarders can safeguard or strengthen their position by responding quickly to new opportunities and future changes. It is important to make a choice now and abandon the idea of “holding on to what you’ve got.” The following three elem

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