An Information Provider Embraces Lean Management
An Information Provider Embraces Lean Management
1 PagesCASE STUDY Situation For decades the company was an “information provider” serving the pharmaceuticals industry. It rebranded as a “big data” company. The stock rose threefold. But despite numerous technology advances, its operations required manual data wrangling activities. These eroded operational efficiency, impeded process improvement and degraded the customer experience. Under pressure from activist investors, the COO launched a core transformation that promised cost cutting, productivity improvement and continuous improvement in customer service. While visiting frontline employees, he marveled at the rework required to complete research and the redundant processes hampering the company’s knowledge worker productivity. These produced the 7 wastes targeted by lean process im
