Case Study / Pan Pacific Hotels www.panpacific.com avaya.com Pan Pacific Hotels Group Significantly Reduces Costs, Improves Guest Satisfaction Pan Pacific Hotels Group deployed Avaya Aura ® Unified Communications and contact centre technology to reduce operational costs and improve guest services. Company Profile Pan Pacific Hotels Group is a listed subsidiary of Singapore-based UOL Group Limited, one of Asia’s most established hotel and property companies. Based in Singapore, Pan Pacific Hotels Group owns and/ or manages more than 30 hotels, resorts and serviced suites with over 10,000 rooms in Asia, Australasia and North America. The Group comprises two brands: Pan Pacific ® and PARKROYAL ® . Pan Pacific provides premium hotel accommodation and services throughout Asia

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