PacificLight, a Singapore-based power generator and retailer, partnered with Gentrack to support its entry into the Open Electricity Market in 2018. Implementing Gentrack’s cloud-based B2C solution in just 8 months, PacificLight achieved real-time system integration, reduced billing errors, and streamlined customer onboarding to under two minutes. The platform enabled rapid promotion launches, automation, and scalability, lowering costs and improving customer satisfaction. PacificLight praised Gentrack’s adaptability, regulatory alignment, and user-friendly interface, helping them stay agile and competitive while supporting sustainability and growth.

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