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Case Study

Overseeing Service Asset And Configuration

Overseeing Service Asset And Configuration

Teksystems
Pages 4 Pages

Objectives • Develop and execute a strategy to provide mature service asset and configuration management (SACM) • Provide managed services to track the end-to-end hardware and software life cycles at four offices across the United States • Give client insight into their total cost of ownership of IT assets, including licensing and maintenance costs Challenges • Set appropriate targets for process improvement without a client-defined baselin

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