Case Study Objective: The review focused on plans to take tenant and estate management services back in-house; and to run a number of business services, including repairs and maintenance, through a cost sharing partnership with a housing group. We needed to provide a review of long term financial plans; evaluate any difficulties in establishing the cost sharing partnership; provide an initial opinion on the terms of the cost sharing; and assess the capability of current ICT systems needed for the proposals. The process had to ensure that the right technology and systems were in place to support BCT in attaining its corporate objectives and service quality ambitions over the next five years. A different perspective Byker Community Trust Outsourcing Review Byker Community Trust

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