Case Study
Operational review - Liverpool Mutual Homes (LMH) owns and manages over 15,000 quality homes across the Liverpool City Region.
Operational review - Liverpool Mutual Homes (LMH) owns and manages over 15,000 quality homes across the Liverpool City Region.
Case Study Objective LMH and Torus jointly commissioned DTP to undertake an Operational Review, which was to inform the final decision on the proposal to amalgamate Torus and LMH, as well as to inform integration plans post amalgamation. DTP was required to provide suitable independent advice to Torus, LMH and Shadow Boards on any risks and issues that arose from this exercise. What we did The review covered the following: • Performance • Strategies, Policies and Operational Delivery • Tenant Engagement • Organisational development • Culture, values and working practices We undertook a desktop review of a very wide range of documentation from both organisations, along with telephone interviews covering specifically culture, values and HR issues. We felt that it was vital for an op