Asurion Oracle E-SBCs Boost Contact Center Reliability and Economics Asurion, a global leader in consumer electronics support services, uses Oracle Enterprise Session Border Controllers to ensure high availability and service quality for its mission-critical contact center. The Oracle solution streamlines multi-vendor interoperability and enables highly reliable and cost-effective SIP-based communications. Overview Asurian provides over 280 million consumers around the world with device protection and support services for smartphones, tablets, and other electronic devices. When a product is missing or simply doesn't work properly, Asurion’s 16,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaki

Join for free to read