Optimizing passenger revenue accounting processes for SAS Airlines SAS Airlines, the Nordic region's largest listed airline and travel group, is a major European provider of air transportation and airline-related services to over 29 million passengers per year. Towards the end of 2001, SAS initiated a number of programs designed to enhance efficiency and productivity, as well as to reduce capacity in response to weak demand following September 11. In 2003, SAS decided to evaluate outsourcing as a strategy to deliver passenger revenue accounting (PRA) operations. Outsourcing was considered to drive greater efficiencies, reduce costs and enhance productivity. SAS's PRA operations were running on the Impala revenue accounting system. In addition to its own PRA operations, the air

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