Optimized Social Experience Management Helps a Streaming Entertainment Giant Slash AHT by 54% and Improve Service Level by 21%
Optimized Social Experience Management Helps a Streaming Entertainment Giant Slash AHT by 54% and Improve Service Level by 21%
2 PagesResultsCX helped a streaming entertainment giant slash average handling time (AHT) by 54% and improve service levels by 21% through optimized Social Experience Management. By strategically managing social interactions across digital platforms, ResultsCX addressed challenges from app overhauls and communication errors, enhancing user satisfaction and brand loyalty. This support enabled the client to efficiently resolve issues, improve customer engagement, and drive business growth in the competitive media streaming industry.
