Case Study

Operational Agility and Seamless CX: A Global Top 10 Airline’s Data Modernization Story

Operational Agility and Seamless CX: A Global Top 10 Airline’s Data Modernization Story

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A global top 10 Asia-Pacific airline modernized its customer experience and operational agility by deploying Denodo’s Logical Data Management platform. Faced with fragmented data siloed across booking, loyalty, operations, maintenance, and crew scheduling systems, the airline struggled with delayed decision-making, inconsistent service, and costly, redundant integrations. Denodo created a unified virtual data layer that connects live data from these diverse systems without replication, providing real-time, governed access through a central API layer. This enabled the airline to reduce data duplication by 30–40%, support over 20,000 API calls per second, and deliver faster, more personalized service, improving responsiveness during disruptions and streamlining digital service launches.

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