This customer story describes how a global online travel agency improved digital customer experience by deploying ExtraHop to gain real-time visibility across its complex infrastructure spanning two data centers, AWS, and hundreds of third-party integrations. With millions of travel searches and 24/7 global contact centers, even small latency could drive customers to competitors, yet the IT team lacked the insight needed to detect issues early (page 1). ExtraHop provided out-of-band, agentless monitoring without adding system overhead, allowing teams to pinpoint performance problems immediately and avoid resource-draining “war rooms” (page 2). The platform helped developers rapidly surface 400-level errors, reduced mean time to resolution, and built confidence across IT and business teams

Join for free to read