Case Study
Ongoing Level 2 and Level 3 Network Support in Australia, Africa and the US
Overview Ausdrill is an integrated mining and energy services group that provides exploration, mine development and actively conducts surface and underground mining throughout Australia and Africa. Ausdrill’s data networking environment consists of hundreds of network elements from several manufactures including firewalls, routers, switches and wireless access points. Challenges Ausdrill’s communications network provides the foundation for carriage of business and pro- cess control applications. Depending on the severity and complexity, network outages impact the ability for the business to operate. Ausdrill technical staff perform network surveillance, failure detection and initial (Level 1) diagnostic and trouble resolution functions including hardware replacement activities. Sh