1 Success Story: Woven Woven is a Business Process Outsourcer (BPO) and contact centre operation providing outsourced customer service solutions for well-known brands. Key outcomes: • Remote access to real-time data anytime, anywhere • Secure system critical for customer data protection • Cloud access for multi-site, multi-country, multi-jurisdictional group • New requisitions order process improving transparency and accountability • In-depth data analytics and instant reporting The Woven team provide a human and digital solution to their clients, helping them expand their customer services by offering in and outbound email, chat and SMS services, along with back-office processes. Since its inception in 2018, Woven has grown rapidly, acquiring three complimentary contact centre busi

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