The officials in the state departments were working on partially automated processes with obsolete technology and were highly dependent on physical documents. This resulted in lack of collaboration among departments and low visibility across processes, leading to long approval cycles, and delayed citizen services. DST realized the need to digitize operations and empower officials with electronic office and automated workflow processes. The department partnered with Newgen owing to its experience of working with global government organizations and successfully implementing 200+ government projects. Operational Bottlenecks Industry: Government One of the Largest States in India Implements Integrated Workflow and Document Management System Solutions For Business Process & Content

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