Case Study

One number

One number

Pages 1 Pages

One number – global service around the clock. Swiss Re: Global Contact Center Services Swiss Re is among the world’s largest reinsurers. The IT Service Desk is available globally round the clock and without any great effort on the part of the internal IT department, thanks to Swisscom’s Global Contact Center solution. en 02/2012 The initial situation: ensure highly available IT support. The Swiss Re IT Service Desk receives 1,000 phone c

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