The direct line to customer satisfaction. Viollier AG: Managed Contact Center Services Viollier AG is one of the most important private laboratories in Switzerland. Around 600 employees work at more than 20 sites in the service of health. With a Swisscom Managed Contact Center solution, the company has perfected its service quality on the phone. en 03/2011 Initial situation: Increase the service level. Viollier wants to be available to i

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