From onboarding to performance management: enhancing the Kustomer experience. Kustomer is a customer services industry disruptor, providing agents with a holistic, unified customer view and consumers with a seamless and personalized experience that focuses on people rather than ticket numbers. Headquartered in New York City, Kustomer has grown considerably during the past several years, more than doubling its headcount. As part of this growth, the company opened an additional office in Durham, North Carolina, and acquired a company, onboarding their development team based in Spain. They also started hiring remote employees from across 23 US states, enabling them to cover various time zones.

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