TRAVEL AND HOSPITALITY 37% 72hrs CHALLENGE: Respond Swiftly to Katrina • Dispatch a large team of on-demand travel specialists to help staff. • Ensure all specialists were experienced in SABRE and Native SABRE. • Select travel professionals who could work extended hours under pressure. • Control costs while maintaining high levels of quality service. • Comply with state and federal security requirements. SOLUTION: Deployed Specialists in 72 Hours • Averted additional headcount, irregular staff hours and overtime. • Assembled virtual team specializing in crisis response and recovery. • T apped Working Solutions agents for specialists with SABRE experience. • Seamlessly integrated remote team to provide immediate assistance. • Enabled continuous, expanded business operations during crisis. R

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