PROFESSION A L SERV ICES C H A L LE N G E Going paperless may be a dream for many, but this global professional services firm has it as a stated goal. It believed scanning was the place to start, with a centralised platform that could scale and adapt to meet the needs of different business units. Plainly, no organisation can do away with paper in one fell swoop. There's plenty the firm still needs to print — in particular, client audit reports, which are its core business. But the report production process in the firm's print rooms was sluggish and complex. Avoiding errors in compilation and despatch took a great deal of effort. For marketing print, the firm relied on several suppliers. It wanted more control over cost and process, and less management overhead. S O L U T IO

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