Ole Miss was seeking a partner that could offer sustainability and growth as the Institution grew.
Ole Miss was seeking a partner that could offer sustainability and growth as the Institution grew.
1 PagesCase Study About the University of Mississippi CHALLENGE SOLUTION Ole Miss’ contact center needs included: Founded in 1848, the University of Mississippi, “Ole Miss,” is the flagship university for the state of Mississippi. - Agents were trained by Ole Miss to better understand the culture, brand and needs of Ole Miss and its students. - Quality assurance processes were implemented to ensure the highest levels of accuracy, professionalism and single call resolution. - Extensive performance reporting and feedback was provided to identify and address opportunities for improving service delivery. - An ongoing process was implemented to ensure continuous training on changed processes plus reinforce the history, mission and culture of the University. - A centralized communication process
