Lieven Vander Biest Service Manager IBM “TRUSTWORTHY ENGINEERS, PROFESSIONALISM, ARE GREAT WORDS TO HEAR THAT GO A LONG WAY IN SETTING POSITIVE PERCEPTIONS WITH IBM AND OFFICE DEPOT” MANAGED SERVICES \ CASE STUDY ABOUT OFFICE DEPOT Office Depot ranks as one of the largest operator of office supplies superstores globally. The company’s International Division includes operations in Europe and the Middle East, Asia-Pacific and Central & Latin America, providing business products, services and solutions through a dedicated sales force, the web, retail stores and catalogues. ISSUES TO BE RESOLVED Office Depot’s challenge was managing their internal IT estate. They needed a Managed Service Provider (MSP) with the ability to provide a diverse range of services in line with their KPI’s

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