Of Vital impOrtance Transforming the Nursing Work Environment 3:10 p .m. Susan, an RN on the med/surg floor of a midwestern hospital, has just begun her shift. She’s been off for a few days; tonight she’ll have nine patients, one-third of whom were admitted in the last 24 hours—and there are no nursing aides to assist her tonight. Susan’s patient load has grown steadily throughout the past few years, and this has been a source of some c

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